Privacy & Security Policy

ZoodMall Privacy Policy And Copyright Notice

This Privacy Policy applies to the ZoodMall marketplace operated by OrientSwiss S.A. and its corporate affiliates, and to any other Service that is operated by OrientSwiss. This Privacy Policy uses the terms "our" "us" and "we" to refer to OrientSwiss S.A. and "you" or "user(s)" to refer to individuals described by the information that OrientSwiss S.A. collects and uses, such as consumers and merchants. Please read this document carefully to learn more about how we collect, use, share and protect information, including information that may describe you personally.


The contents of this Service are subject to the matters set out below:

  1. Contents are only for general information or use by customers (as indicated).
  2. The information on this page and Website is updated from time to time. However, we hereby exclude any warranties (whether expressed or implied), as to the quality, accuracy, efficacy, completeness, performance, fitness for a particular purpose of this page, the Website or any of its contents, including (but not limited) to any price quotes or non-fraudulent representations contained within the Service.
  3. We will not be liable for any damages (including, without limitation, damages for any consequential loss or loss of business opportunities or projects, or loss of profits) howsoever arising and whether in contract, tort or otherwise from the use of or inability to use the Website, or any of its contents and materials, or from any action or omission taken as a result of using the Website or any such contents. In any event our liability for all damages and losses (including negligence) shall not in any circumstances exceed the amount paid by you, if any, for accessing this Website.
  4. This Service contains material in the form of information, price quotes or representations submitted by third parties and we accept no responsibility for the content or accuracy of such material nor do we make any representations by virtue of the contents of this Website in respect of the guaranteed availability of any services advertised.
  5. All liability is excluded to the fullest extent permitted by applicable law including any implied terms as the content of this Service is provided 'as is' without warranties of any kind. We reserve the right to change all the contents of this Service at any time without notice to you.

Swiss law and exclusive jurisdiction of Swiss Chambers' Arbitration Institute (seat of the arbitration shall be Geneva, Switzerland the arbitration shall be held in accordance with the Swiss Rules of International Arbitration, 2012 of the Swiss Chambers' Arbitration Institute and, by a sole arbitrator appointed by Swiss Chambers' Arbitration Institute) apply with respect to contents of this Service. If you do not agree with the governing law or these terms, please do not use this Service.

This Privacy Policy does not apply to the practices of companies we don't own or control, or people that we don't manage. For example, it does not apply to the use of purchaser shipping information by a merchant.

General Information:

ZoodMall marketplace operates on several markets, that allow merchants to list items and users to find and purchase items. We collect and use information from users (customers), merchants (sellers). We also use information to find items that we think will be of interest to customers and to find the right price for each item.

By using or accessing the Services, you acknowledge that we will collect, use, and share your information as described in this Privacy Policy. You have choices about whether to provide us with information and how we use that information. You may choose not to provide us with information, but your choice(s) may prevent you from using some of the selected Services. For example, if you do not provide us with a payment method, you may not be able to make purchases.

We're constantly trying to improve our Services, so we may need to update this Privacy Policy. We may update this Privacy Policy to reflect changes in the law, the Services, our companies or advances in technology. Our use of the information we collect is subject to the Privacy Policy in effect at the time such information is used.

Privacy policy and Data Protection:

We are strongly committed to the protection of your privacy online and accordingly, we take protective measures to protect the personal information provided to us by you. We also take further measures to comply with the relevant statement regarding what we can do with personal information we obtain from you.

We comply with and shall continue complying with all our obligations under applicable laws. You consent to our processing of your information.

This privacy policy is not intended to, and does not, create any contractual or other legal rights or obligations on either your or our part.

In order to assist us you may provide us with information from time to time which we may require or use for the purposes of providing you with any required services, information or requested activity including contacting you and providing notification to you in relation to such services or related activity.

We may provide the data collected from you to members of our group companies and our partners. We do not share your personal information with any third parties other than information that may be needed by our partners to complete payment services or complete the last mile delivery route to you.

The registration information you provide may be required to use the service. We will store this information and data and use it to contact you, provide you with further details of the services and otherwise for the normal use, provision of services and improvement of the Service, unless you ask us not to do so.

The information may be disclosed to third parties to enable you to gain access to any restricted part of the Service, enable you to receive information which you have requested to be sent to you by post or for you to receive specified services.

We may use third-party SDKs (Software Development Kits) to store and track information about you. This will assist us in measuring the effectiveness of banner advertising and provide more accurate analysis of Service activity.

Some of the information we collect is actively provided by you, such as when you fill out a field or form. Other types of information are collected automatically.

What Information you provide:

When you use the Service you provide information to us, such as when you create an account or a store, make or fulfill a purchase, leave a review, or request customer support. Examples of the information you may provide are:

  1. Name
  2. Email address
  3. Payment method or payment account
  4. Shipping address or business address, including home addresses (for the door-to-door delivery)
  5. Phone number
  6. Password or social network account credentials
  7. Additional verification data, including government identification

What information we collect:

When you use the Service, including when you visit our sites or install our app, we automatically collect information about how you use the Service and the devices you use to access the Service. We may also generate information about you, such as an Account ID number. Examples of the information we collect automatically are:

  1. IP Address
  2. Location information - general location information from your computer or mobile device or precise GPS location information from your mobile device.
  3. Social network account and profile data (when you use social login)
  4. Unique Identifiers, including MAC Address, Ad IDs, and device attributes, such as operating system and browser type, and usage patterns.
  5. Usage Data, such as: web log data, referring and exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used our Services, the frequency of your use of our Services, error logs, and other similar information.

We or our service providers or business partners may collect and use some information in an automated way to support analytics and advertising operations.

We use analytics tools to understand better how individuals and their devices interact with the Service. Google Analytics is important to our analytics. Please visit: How Google uses data when you visit a partner site or app.

The Service may have links to third-party websites or apps, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites/apps.

The Services may also offer you the ability to interact with plug-ins from social media sites and others, which may allow us or the social media site to receive data from or about you. If you have previously provided personal information to a third-party operating a plug-in on the Service, then that third-party may recognize you on the Service. Your use of social network plug-ins is subject to the privacy policy of the company that operates the plug-in, which may be different from ours, so please read these policies carefully to understand their policies and your options.

We may gather information, including demographic and statistical information from third-parties, such as business partners. We may attribute this information to you based on your assignment to certain statistical groups.

Data Processing

In general, we collect, use and store ("process") your information to provide the Service, to fix and improve the Service, to develop new services, and to market our companies and their products and services. Some specific examples of how we use information are:

  1. Setup and manage accounts, including identification and authentication
  2. Collect or make a payment
  3. Process or support fulfillment of orders
  4. Find or recommend a local feature/service
  5. Communicate with you - using email, sms, push notifications or platform messaging (like Whatsapp) - about your account or to market product listings, features, or events
  6. Advertise and market the Services, including in email or other channels
  7. Test changes in the Service and develop new features
  8. Analyze use of the Service and personalize content, including ads and prices
  9. Provide support, including addressing questions and problems customers or merchants may have with the Service, or resolving disputes
  10. Prevent, detect, investigate and respond to fraud, unauthorized access/use of the Service, breaches of terms and policies, or other wrongful behavior
  11. Comply with any procedures, laws, and regulations which apply to us, including those that set retention periods

We are taking and will endeavour to continue taking all reasonable steps in order to protect your personal information and data. However, we cannot guarantee the security of any personal information or data you disclose online, having regard to the nature of the internet. We may use encryption technology from time to time to assist in protecting any information or data which you submit. In any event, you accept the inherent security implications of disclosing information over the internet and agree not to hold us responsible for any breach of security unless we have been negligent or wilfully in default of our obligations under the relevant legislation.

At any time, if you are concerned that the information we hold about you is incorrect, please do not hesitate to contact us to correct such information.We reserve the right to change this Privacy Policy and Data Protection Statement at any time by posting revisions on our Service.

Use of Cookies

We use cookies, pixels, and other technologies (collectively, "cookies") to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:

  1. Recognizing you when you sign-in to use our services. This allows us to provide you with product recommendations, display personalized content, and provide other customized features and services.
  2. Keeping track of your specified preferences.
  3. Keeping track of items stored in your shopping basket.
  4. Conducting research and diagnostics to improve ZoodMall's content, products, and services.
  5. Preventing fraudulent activity.
  6. Improving security.
  7. Delivering content, including ads, relevant to your interests on ZoodMall and third-party sites.
  8. Reporting. This allows us to measure and analyze the performance of our services.

ZoodMall’s cookies allow you to take advantage of some of ZoodMall's essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any ZoodMall products and services that require you to sign in.

Approved third parties may also set cookies when you interact with ZoodMall services. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of ZoodMall.

You can manage browser cookies through your browser or device settings. The 'Help' feature on most browsers/devices will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.

Data Security Policy

We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the Service, buildings, computer rooms, office desk, technology areas, equipment and other facilities where unauthorised access by people could compromise our security.

All proprietary or confidential information, including personal data, is contained or stored on computer and any that is contained and stored on manual files is locked up and secure.

We control access to information and personal data, including existing procedures for authorising and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption.

We maintain a business continuity plan as a contingency plan which identifies our business functions and assets (including personal data) which would need to be maintained in the event of disaster and set out the procedures for protecting and restoring them if necessary.

In respect of detection and investigation of breaches where they occur, we have in place relevant controls which should alert us to a breach in security. We endeavour to investigate every breach of security.

The Company cannot guarantee the security of any personal information or data disclosed to it or collected by it.

Copyright Notice

  1. Unless otherwise expressly stated, copyright, database right or similar rights in all material presented on the website and/or mobile app of ZoodMall (together the 'Service'), including graphical images, text, video clips, reprographics, sounds, demos, patches and other files, is owned, controlled or licensed by ZoodMall or its affiliates and is protected or covered by copyright, trade mark, intellectual property law and other proprietary rights.
  2. You have limited permission to display, print or download extracts from these pages for your personal non-commercial and non-profit use only and you shall not be entitled to commercialise any such material in any way.
  3. Any copies of the pages of the Service which you save to disk or to any other storage system or medium may only be used for subsequent viewing purposes or to print extracts for personal use.
  4. You may not (whether directly or indirectly including through the use of any program) create a database in an electronic or other form by downloading and storing all or any part of the pages from this Website without our prior written consent save as expressly authorised by an agreement in writing between us.
  5. Unless with our prior permission no part of this Website may be reproduced or transmitted to or stored in any other website, nor may any of its pages or part thereof be disseminated in any electronic or non electronic form, nor included in any public or private electronic retrieval system or service.
  6. Linking to the home page of our Service is greatly appreciated but written permission for using our name, logo and linking to our Service is required. Please contact us for the same. No deep linking or framing will be permitted without prior written agreement. We reserve the right to revoke such permission at any time.
  7. You may not amend, republish, distribute, reproduce, adapt or modify any of the materials on this Service or use any of the materials for public performance or otherwise make commercial use of this Website or any materials located on it without our prior written consent.
  8. The permission granted terminates automatically if you breach any of these terms or other terms and conditions applicable to this Service.

Terms and Conditions

ZoodMall Terms of Sale

These standard terms of sale ('Terms of sale') is an electronic record in the form of an electronic contract. These terms of sale does not require any physical, electronic or digital signature.

These terms of sale is a legally binding document between buyer and seller where the seller has made the offer to sell the products by listing the same on the website and buyer has accepted such offer of the seller by agreeing to buy the product so offered on the website. These terms of sale will be effective and binding on the seller upon seller's advertising, exhibiting and creating a listing of the product on the website, and shall be effective and binding on the buyer upon buyer agreeing to purchase the products so listed by the seller.

In these Terms of Sale, a User (whether guest user or registered user) who purchase various Products (as defined below) from the Seller on the website of ZoodMall located at the URL and mobile application under the name and style 'ZoodMall' (collectively, the Website) is referred to as 'Buyer' and the Seller is referred to as an individual or any legal entity who list, advertise, exhibit, offers to sell, make available, market, sale and deliver any Products through the Website to the Buyer (referred to as 'Seller'). These Terms of Sale describe, inter alia, the terms of offer for sale/sale, acceptance of offer for sale by Buyer and the purchase of goods and services ('Products') through the Website from the Seller. These Terms of Sale also contains certain statements and disclaimers made by ZoodMall ('ZoodMall') which shall be binding on Buyer and Seller, as the case may be. Sometimes both Buyer and Seller are collectively referred to as 'you' with its grammatical variations and cognate expressions.

Please read these terms of sale carefully before listing any product or before purchasing any products. These terms of sale are in addition to various agreements, terms, privacy policy, terms of use and all other policies of the website. Seller may include additional or conflicting terms and conditions of sale in the product listing or product description as made available on the website ('additional terms of sale'). If there is any conflict between these terms of sale and the additional terms of sale, the additional terms of sale shall take precedence to the extent of such conflict and in relation to that sale. If a seller does not agree with these terms of sale, please do not list of make any offer for sale of any products on the website and if a buyer does not agree to these terms of sale and additional terms of sale, please do not buy or attempt to buy any product listed on the website.

These Terms of Sale are subject to revision at any time and hence both Buyers and Sellers are requested to carefully read these Terms of Sale from time to time before listing any Product or before making any purchase of the Products. The revised Terms of Sale shall be made available on the Website.

You are requested to regularly visit the Website to view the most current Terms of Sale. It shall be your responsibility to check these Terms of Sale periodically for changes and Buyer should also check Additional Terms of Sale of the Seller on the Product listing. You may be asked to provide your specific consent to any updates in a specified manner before any further use of the Website and related services. If no separate consent is sought, your continued use of the Website following such changes and modifications to the Website or these Terms of Sale will constitute your acceptance of such changes or modifications.

  1. Offer and acceptance of the product

    1. The Seller hereby makes an offer to sell the Products listed by Seller on the Website and the Buyer upon agreeing to purchase the Products so listed by the Seller hereby accepts such offer to sell by the Seller. Accordingly, the contract for sale of the Product is be a bipartite contract between Buyer and the Seller. ZoodMall is not a third party beneficiary under such bipartite contract. The Buyer understands and agrees that the offer for sale of the Product by the Seller is not an absolute or an un-conditional offer. Such offer to sale by the Seller is subject to repudiation by the Seller at any time before the delivery of the Product to the Buyer and without any obligation to assign or provide any reason for such repudiation and without any consent from the Buyer and without any liability or any obligation towards the Buyer. The Seller and Buyer understand and agree that ZoodMall has the right to cancel any sale transaction, listing or acceptance (i) for any reason in accordance with the Seller Agreement, these Terms of Sale, Website Terms of Use, Privacy Policy or under any contract or policy between ZoodMall on one hand and the Seller or the Buyer on the other hand, or (ii) under an order or instruction from any statutory, quasi-judicial or judicial authority.
  2. Product(s)

    1. ZoodMall also respects the intellectual property rights of all entities. If you believe that your intellectual property rights have been violated in any manner, please send a Notice of Infringement of Intellectual Property ('IP Infringement Notice'). Please send the duly filed out IP Infringement Notice via email to us.
    2. The availability of the Product under the offer to sell is subject to change without notice prior to the purchase of the Product by the Buyer. However, there may be circumstances where the Product may not be available to be delivered to the Buyer after the purchase transaction. In such an event, Seller may cancel or instruct ZoodMall to cancel such purchase transaction without any recourse to Buyer and without any liability to the Seller or to ZoodMall. If Buyer's order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. ZoodMall shall have the sole discretion to determine the mode of reversal from the above options
    3. With respect to the sale of Product by Seller to the Buyer, the Seller hereby represents and warrants to the Buyer that:
      1. Seller has the right to sell the Products to the Buyer on or through the Website;
      2. Buyer shall have and enjoy quiet possession of the Products;
      3. Products shall be free from any charge or encumbrance in favour of third party
      4. Buyer shall be entitled to all the warranties and other collaterals made available by the manufacturer or seller of the Product
      5. Product shall meet the description and specifications as provided on the Website.
      6. For all products, seller's warranty shall be valid at least for 90 days after purchase.
  3. Pricing Information

    1. The Selling Price of the Product is subject to change without notice prior to the purchase of the Product by the Buyer. The Selling Price is provided on the Website on 'as is' basis. Due to technical reasons there may be errors in Selling Price which may be corrected by ZoodMall at any time and any acceptance of offer of sale by the Buyer of the Products subject to such faulty Selling Price shall, subject to discretion of ZoodMall, not be a valid acceptance and such transaction can be avoided by ZoodMall and/or the Seller.
    2. All prices on ZoodMall are inclusive of shipping fee and taxes unless stated otherwise.
  4. Delivery of the product

    1. The Product shall be delivered through the logistics provider selected by ZoodMall. The risk of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be on the Seller and not on the Buyer. Seller represent and warrant that the Products being delivered are not faulty and are exactly those Products which are listed and advertised by Seller on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website.
    2. There may be certain locations/addresses which may not be serviceable by logistic service providers or by Seller. In such cases, Buyer may provide an alternate shipping address on which the Product can be delivered by the logistics service provider or by the Seller. Buyer cannot change the location after the shipping has commenced.
    3. Please note that there is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Buyer and the Seller for purchase and sale of Product on or through the Website and App. However, the Product shall not be delivered to the Buyer unless the Buyer makes the payment of the purchase of Product.
    4. Buyer shall be bound to take delivery of the Products purchased by the Buyer that are said to be in a deliverable state. Where Buyer neglects or refuses to accept the delivery of the Products ordered by the Buyer, the Buyer may be liable to the Seller for such non-acceptance and shall further be liable to ZoodMall for any loss of any fee or charges that ZoodMall and its third parties shall have earned from the Seller if such delivery or transaction should have been completed. Buyer acknowledges that such damages or loss to ZoodMall and its third parties are not consequential or indirect.
    5. The title in the Products and other rights and interest in the Products shall directly pass on to the Buyer from Seller upon delivery of such Product and upon full payment of price of the Product. Upon delivery, the Buyer is deemed to have accepted the Products. The risk of loss shall pass on to the Buyer upon delivery of Product.
    6. Deemed receipt: In the event Buyer didn't receive the Product in the maximum estimated lead time, Buyer should contact ZoodMall within 3 days immediately from such estimated delivery date, ZoodMall will try the best to locate and deliver the Product. If ZoodMall does not hear from Buyer within 3 days from such delivery date, Buyer shall be deemed to have received the Product.
  5. Return policy for products

    1. Buyer's Product related complainant for refund or replacement will be processed in accordance with the return policy of ZoodMall. However, in the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the Buyer will not be eligible for refund or replacement.
    2. Before accepting delivery of any Product, the Buyer shall reasonably ensure that the Product's packaging is not damaged or tampered.
    3. The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website or be intimated by the Seller at the time of purchase of the Product.
    4. In the event the return of a Product is duly accepted by ZoodMall, the value of such Product, as originally paid by Buyer during acceptance of Product, will either be refunded to Buyer either to the bank account provided by the Buyer for such refund, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. ZoodMall shall have the sole discretion to determine the mode of reversal from the above options.
    5. If ZoodMall on behalf of seller provides replacement goods or give the buyer a refund, the non-conforming Goods or parts thereof shall become Seller property.
  6. Cancellation of transaction / orders

    1. Cancellation by Seller: There may be certain orders that Seller is unable to accept and has the right to cancel either by the Seller directly or Seller can instruct ZoodMall to cancel such order. Seller reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Buyer's order being cancelled include, without limitation, non-availability of the Product or quantities ordered by Buyer or inaccuracies or errors in pricing information. Seller may also require additional verifications or information before processing any order. All such cancellation shall be without any recourse to Buyer and without any liability to ZoodMall. If Buyer's order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. ZoodMall shall have the sole discretion to determine the mode of reversal from the above options. In the event a promotional code given by ZoodMall is used for the purchase of the Product, the amount under such promotional code shall not be refunded in case of cancellation of order.
    2. Cancellation by the Buyer: In case of requests for order cancellations, Seller reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Seller receives a cancellation notice and the order has not been processed, Seller may cancel the order and refund the entire amount to Buyer within a reasonable period of time. Buyer will not be able to cancel orders that have already been processed by the Seller after 8 hours from the time the order was placed. Buyer agrees not to dispute the decision made by Seller and accept Seller's decision regarding the cancellation.
    3. Cancellation by ZoodMall: ZoodMall reserve the right to cancel orders for any reason at any time. If an order is not paid within 3 days after it is placed, it may be cancelled by ZoodMall.
    4. Set-off of any benefits availed by the Buyer: In case the Buyer has availed any benefit under any marketing or promotions provided by ZoodMall in relation to the Product for which the order has been cancelled by the Buyer or by the Seller, Buyer agrees and authorizes ZoodMall to recover such benefits from the Buyer or set-off the same from any refunds to the Buyer.
  7. Governing Law

    1. These Terms of Sale shall be governed in accordance with the laws of Switzerland without reference to conflict of laws principles. Any and all disputes against ZoodMall shall be exclusively referred to arbitration by sole arbitrator appointed by the Swiss Chambers' Arbitration Institute. The seat of the arbitration shall be Geneva, Switzerland. The arbitration shall be held in accordance with the Swiss Rules of International Arbitration, 2012 of the Swiss Chambers' Arbitration Institute. The decision of the arbitrator shall be final and binding on the Parties.
    2. You acknowledge that these Terms of Sale are solely for your benefit. It is not for the benefit of any other person, except for your successors and permitted assigns.
  8. Communications

    If you have any questions or complaints, please contact ZoodMall support team.
  9. Disclaimer by ZoodMall

    1. Zoodmall's role is that of an intermediary in the form of an online marketplace and is limited to managing the website to enable seller to exhibit, advertise, display, make available and offer to sell the products and to enable buyer to purchase the products so offered, and other incidental services to facilitate the transactions between sellers and the buyers. Accordingly, the contract for sale of any of the products shall be a bipartite contract between seller and the buyer. At no time shall zoodmall have any obligations or liabilities in respect of such contract nor shall zoodmall hold any title in the products. The title in the products and other rights and interest in the products shall directly pass to the buyer from the seller.
    2. Zoodmall does not control, endorse or accept responsibility for any product (including but not limited to product catalogues) offered by sellers accessible through the website, apps or any linked sites. Zoodmall makes no representations or warranties whatsoever about, and shall not be liable for, the seller or any such third parties, their products including representations relating to merchantability, fitness of a product or service for a particular purpose, and non-infringement of third party intellectual property rights. Any transactions that buyer may have with such third parties are at buyer's own risk. The products shall be subject to seller's terms and conditions for warranty, service and maintenance, and zoodmall does not accept any responsibility for the same. Zoodmall also does not accept any responsibility for the usage of the products by the buyer.
    3. ZoodMall specifically disclaims any liability with regard to any illegal, infringing, fake, duplicate, spurious, defective or counterfeit, refurbished, expired products purchased by buyer from the seller and zoodmall shall not assume any liability if the product purchased or availed by buyer from the seller is not exactly as per specifications detailed in the purchase confirmation order.
    4. ZoodMall is in no way responsible or liable for the offer for sale or sale of the Product by the Seller to the Buyer, its delivery, the warranty terms (if any) related to the Product and the return, refund or cancellation of purchase of any Products.
    5. ZoodMall does not warrant that the sale price provided by the Seller of the Product is accurate, proper and valid. Any error in the sale price shall be solely attributed to the Seller and not to ZoodMall. Prices, Product description and availability of the Product are Seller's responsibility.
    6. Buyer expressly acknowledges that the Seller selling the defective Product will be responsible to Buyer for any claims that Buyer may have in relation to such defective Product and ZoodMall shall not in any manner be held liable for the same.
    7. ZoodMall shall not assume any liability for the non-availability of the Product, delivery of the Product directly by the Seller and the installation of the Product where required.

ZoodMall Terms of Use

These website terms of use ('Terms of use') is an electronic record in the form of an electronic contract. These terms of use does not require any physical, electronic or digital signature.

These terms of use is a legally binding document between user and zoodmall (both terms defined below). These terms of use will be effective upon your acceptance of the same (directly or indirectly in electronic form or by means of an electronic record) and will govern the relationship between user and zoodmall for the use of the website (defined below).

These Terms of Use of the website located at the URL and mobile application under the name and style 'ZoodMall' (together the Website) is between 'ZoodMall' or 'We' or 'Us' or 'Our') and the guest users or registered users of the Website (hereinafter referred to as 'you' or 'your' or 'yourself' or 'User') describe the terms on which ZoodMall offers you access to the Website and such other services as are incidental and ancillary thereto ('Services').

Please read these terms of use carefully before using or registering on the website or accessing any material, information or services through the website. If you do not agree with these terms of use, please do not use the website.

If you are accessing the ZoodMall mobile application or accessing the Services through the ZoodMall mobile application, then while these Terms of Use will apply to such use, there may be additional terms (such as the terms imposed by mobile application stores like Apple's iTunes, Android's play store, Microsoft's store from time to time) which will govern the use of the mobile application. These additional terms to the extent applicable are hereby deemed to be incorporated in these Terms of Use by way of reference.

  1. General

    1. ZoodMall is an intermediary in the form of an online marketplace and is limited to managing the Website to enable seller to exhibit, advertise, display, make available and offer to sell the products and to enable buyer to purchase the products so offered ('Products'), and other incidental Services thereto ('Services') including use of the Website by any User.
    2. These Terms of Use are subject to revision by ZoodMall at any time and hence the Users are requested to carefully read these Terms of Use from time to time before using the Website. The revised Terms of Use shall be made available on the Website. You are requested to regularly visit the Website to view the most current Terms of Use. It shall be your responsibility to check these Terms of Use periodically for changes. ZoodMall may require you to provide your direct or indirect consent to any update in a specified manner before further use of the Website and the Services. If no such separate consent is sought, your continued use of the Website and/or Services, following such changes, will constitute your acceptance of those changes.
  2. Services

    1. The Website is an electronic platform in the form of an electronic marketplace and an intermediary that (a) provides a platform for Users (who are sellers) to advertise, exhibit, make available and offer to sell various Products to other Users (who are buyers / customers), and (b) a platform for such other Users to accept the offer to sell of the Products made by the sellers on the Website and to make payments to the sellers for purchase of the Products, and (c) services to facilitate the engagement of buyers and sellers to under commerce on the Website, and (d) such other services as are incidental and ancillary thereto. The Services are offered to the Users through various modes which may include issue of coupons and vouchers that can be redeemed for various Products.
  3. Eligibility to Use

    1. The Services are not available to minors under the age of eighteen (18) or to any Users suspended or removed from the ZoodMall system by ZoodMall for any reason whatsoever. If you are disqualified as per the preceding sentence, you shall not be permitted to avail of the Services or use the Website. You represent that you are of legal age to form a binding contract and are not a person barred from receiving the Services under the laws as applicable. Notwithstanding the foregoing, if you are below the age of eighteen (18) years, please read through these Terms of Use with your parent or legal guardian, and in such a case these Terms of Use shall be deemed to be a contract between ZoodMall and your legal guardian or parent and to the extent permissible under applicable laws, enforceable against you.
    2. ZoodMall reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so.
    3. You shall not have more than one active Account (defined hereunder) on the Website. Additionally, you are prohibited from selling, trading, or otherwise transferring your Account to another person. ZoodMall strictly forbids the use of multiple accounts for the same sole user or the use of one account for multiple users for the purpose of earning more rewards. ZoodMall will not honor rewards earned from such accounts.
  4. User Account

    1. You may access and use the Website and the Services either as a registered user or as a guest user. However, not all sections of the Website and Services will be accessible to guest users.
    2. Registered users: ZoodMall makes certain sections of the Services available to you through the Website only if you have provided ZoodMall certain required User information and created an account and a ZoodMall ID through certain log-in ID and password ('Account'). You can create your Account on the Website through logging in by your third party website user ID and password including that of, websites owned by Yahoo Inc. or its subsidiaries, Google Inc. or its subsidiaries, twitter or any other social media website or any other Internet service as permitted on the Website (ZoodMall ID and/or other third party login identification as provided above are individually and collectively referred to the 'Account Information').

      In the event you register as a User by creating an Account in order to avail of the Services provided by the Website, you will be responsible for maintaining the confidentiality and security of the Account Information, and are fully responsible for all activities that occur under your Account. You agree to (a) immediately notify ZoodMall of any unauthorized use of your Account Information or any other breach of security, and (b) ensure that you exit from your Account at the end of each session.

      ZoodMall cannot and will not be liable for any loss or damage arising from your failure to comply with this section. You may be held liable for losses incurred by ZoodMall or any other user of or visitor to the Website due to authorized or unauthorized use of your Account as a result of your failure in keeping your Account Information secure and confidential.

      You shall ensure that the Account Information provided by you in the Website's registration form is complete, accurate and up-to-date. Use of another user's Account Information for availing the Services is expressly prohibited.

      If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or ZoodMall has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ZoodMall has the right to suspend or terminate your Account and refuse any and all current or future use of the Website / Services (or any portion thereof).

    3. Guest users: The Website also allows limited access to the Services for unregistered Users (also called as 'guest users'). Such users will be able to browse the Website and use the Services for the purpose of purchasing goods, and placing orders. However, you will not be provided with access to certain benefits reserved only for the purpose of registered users. These benefits may change from time to time.
    4. Depending upon whether you are a seller or a buyer or another user who otherwise wish to use the Website, and the nature of Services you wish to avail from the Website, you may be required to provide certain personal information and ZoodMall may collect certain personal information.
  5. Payments

    1. Presently, ZoodMall does not levy any fee for browsing the Website or buying the Products on the Website. ZoodMall may charge Users certain fees for the use of the Website and Services as a whole, or certain features of the Website / Services. You agree to pay any such fees, as may be applicable to the Services that you use. ZoodMall will try to ensure that you are made aware of the applicability of any fees for a particular use of the Website / Services, as well as the amount of fees payable by you for any such use of the Website / Service. You agree that ZoodMall may, at any time, charge, modify or waive fees required to use the Website. Your continued use of the Website / Services after such change in the fees will be considered to be your acceptance of such changes, and the applicability of these Terms of Use to such changes.
    2. You agree to provide correct and accurate financial information, such as credit/debit card details to the approved payment gateway or pre-paid payment instrument account details for availing Services on the Website. You shall not use the credit/debit card or pre-paid payment instrument which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/debit card or pre-paid instrument account. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order or in accordance with the terms of the Privacy Policy. You will be solely responsible for the security and confidentiality of your credit/debit card details or pre-paid instrument account. ZoodMall expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card or pre-paid instrument account.
    3. ZoodMall may have existing arrangements with its banks, regarding limits on the amounts you can pay (if you are a buyer) or receive (if you are a seller) in the course of a single transaction. ZoodMall will work towards ensuring that you are made aware of such limits if they may be applicable to you. However, ZoodMall shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/cardholder having exceeded the preset limit mutually agreed by ZoodMall with its bank from time to time.
    4. For your making payments for buying the Products on the Website, in addition to the Agreement(s), the terms and conditions of your bank, applicable financial institution and/or card issuing association may also be applicable to you. Your bank, financial institution or card issuing association may decline or prevent you from making electronic payments for buying the Products on Website and ZoodMall does not control the same and shall be liable for the same.
    5. Payment Facility for your orders: ZoodMall may from time to time contract with third party payment service providers including banks to open nodal bank account under applicable laws, to facilitate the payment between Users i.e. buyers and sellers and for collection of ZoodMall's fees and other charges. These third party payment service providers may include third party banking or credit card payment gateways, payment aggregators, pre-paid instruments, cash on delivery or demand draft / pay order on delivery service providers, mobile payment service providers or through any facility as may be authorized for collection, refund and remittance, as the case may be of payment or supporting the same in any manner. ZoodMall shall initiate the remittance of the payments made by your for your purchase orders on the Website after the Products are delivered to you and the date of completion of transaction shall be after the Products are delivered to you and such other additional time as may be agreed between ZoodMall and sellers.
  6. Obligations

    1. Subject to compliance with the Agreement(s), ZoodMall grants you a non-exclusive, non-sub-licensable, non-transferable, revocable, and limited right to access and use this Website and the Services provided therein.
    2. You agree to use the Services, Website and the Content (as defined herein) provided therein only for purposes that are permitted by: (a) the Agreement(s) (including these Terms of Use) and (b) any applicable law.
    3. You agree to adhere to all limitations on dissemination, use and reproduction of any materials (such as the Product catalogues) that your access on the Website.
    4. You agree not to access (or attempt to access) the Website or Services by any means other than through the interfaces that are provided by ZoodMall. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Website, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.
    5. If you believe that any Content or User Content (as defined herein) or other content available on the Website does not comply with the terms of the Agreement(s) or applicable law, you may report such content.
    6. The Website may allow you to post certain content, data or information of your own such as allowing you to rate Products, seller, post your comments, and reviews in relation to Products on specific pages of the Website, as well as submit any suggestions, comments, questions or other information to ZoodMall using the Website / Services (collectively referred to 'User Content'). You, being the originator of the User Content, are responsible for the User Content that you upload, post, publish, transmit or otherwise make available on the Website. You represent that you have obtained all relevant consents and approvals in order to post any User Content. You further represent that all such User Content will be in accordance with applicable law. You acknowledge that ZoodMall does not endorse any User Content on the Website and is not responsible or liable for any User Content. ZoodMall reserve the right to disable access to the User Content on the Website.
    7. You hereby grant ZoodMall a perpetual, non-revocable, worldwide, royalty-free and sub-licensable right and license to use, copy, distribute, display, publish, transmit, make available, reproduce, modify, adapt the User Content and create derivate works of the User Content. You represent and warrant that you own or otherwise control all of the rights to the User Content that you post or that you otherwise provide on or through the Website and that, as at the date that the User Content is posted or submitted on the Website: (i) the User Content is accurate (ii) use of the User Content you supply does not breach these Terms of Use and (iii) that such User Content is lawful.
    8. You agree, understand and acknowledge that the Website is an electronic platform in the form of an electronic marketplace and an intermediary that provides an electronic venue where various Users may electronically meet and interact with each other to engage in commerce and transact. You further agree and acknowledge that ZoodMall is only a facilitator and is not and cannot be a party to or control in any manner any advertisement, exhibition, making available, offer to sell or transactions of sale or purchase of Products on the Website. ZoodMall is not the seller of the Products. Accordingly, any contract for the sale / purchase of Products on the Website is a bipartite contract between you and the sellers (if you are a buyer) or you and the buyer (if you are a seller). ZoodMall neither recommends you to buy or sell any Products on the Website nor does ZoodMall endorses any such Products and nor does ZoodMall provides any guarantee, warranties or assurance with respect to the advertisement, exhibition, making available, offer to sell or transactions of sale or purchase of Products on the Website. Further, ZoodMall does not guarantee, warranty or provide any assurance on the behaviour of any User of the Website including any guarantee, warranty or assurance that any User (whether buyer or seller) will complete any transaction or act in a prudent manner.
    9. When you use the Website and/or the Services you specifically undertake not to host, display, upload, modify, publish, transmit, update or share any information or Content that:
      • belongs to another person and to which the User does not have any right to
      • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnical objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever
      • harms minors in any way
      • impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity
      • threatens the unity, integrity, defense, security or sovereignty of a nation, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting of any other nation
      • infringes any patent, trademark, copyright or other proprietary rights
      • contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource
      • deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature
      • engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website)
      • attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any ZoodMall server, or to any of the Services offered on or through the Website, by hacking, password mining or any other illegitimate means
      • probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of ZoodMall, including any ZoodMall Account not owned by you, to its source, or exploit the Website or Service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than your own information, as provided for by the Website
      • disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites
      • use the Website or Content for any purpose that is unlawful or prohibited by the Agreement, or to solicit the performance of any illegal activity or other activity which infringes the rights of ZoodMall or other third parties
      • falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded
      • violate any code of conduct or other guidelines, which may be applicable for or to any particular Service
      • violate any applicable laws or regulations for the time being in force
      • violate the terms of the Agreement.
    10. You agree that you are solely responsible to ZoodMall and to any third party for any breach of your obligations under these Terms of Use or other Agreements and for the consequences (including any loss or damage which ZoodMall or its affiliates or its vendors may suffer) for any such breach.
    11. ZoodMall does not pre-screen User Content. ZoodMall has no obligation to monitor any User Content. However, ZoodMall at its discretion and/or in accordance with applicable law may monitor any User Content and may remove any User Content from the Website if ZoodMall determines in its sole discretion that such User Content is in violation of these Terms of Use or any applicable law. Where ZoodMall removes any User Content from the Website, ZoodMall will make reasonable efforts to inform the user who had posted such User Content. Such actions do not in manner negate or dilute ZoodMall's position as an intermediary or impose any liability on ZoodMall with respect to User Content.
    12. You shall solely be responsible for maintaining the necessary computer / mobile equipment, internet connections and other software and technologies that may be required to access, use and transact on the Website. You may incur access or data fees from third parties in connection with your purchase and/or use of the services. You are responsible for all such fees.
    13. You shall use this Website, and any voucher/coupons purchased through it, for personal, non-commercial use only and shall not re-sell the same to any other person.
    14. You may need to install updates that we or any third party introduce from time to time to use the services, Products, Website including downloads and required functionality, such as bug fixes, patches, enhanced functions, missing plug-ins and new versions (collectively, 'Updates'). Your use of the Products or Website you have installed requires that you have agreed to receive such automatically requested Updates.
    15. Any purchase of the Products from the Website will be strictly for personal use of the User. The User hereby expressly agrees that any merchandize or Services purchased by the User will not be sold, resold, bartered or in any way used for any commercial purposes or for profit. The User hereby acknowledges that the Products purchased are not transferrable to any third party for profit. Accordingly, ZoodMall reserves the right to cancel any orders that classify as 'Bulk Order' as determined by ZoodMall as per certain criteria. Any rewards or benefits provided by ZoodMall and used by you for placing the 'Bulk Order' will not be bed. An order can be classified as 'Bulk Order' if it meets certain criteria adopted by ZoodMall for the purpose of identifying 'Bulk Order', including but not limited to
      • Products ordered for commercial resale and not for self-consumption;
      • Multiple orders placed for same product at the same address;
      • Bulk quantity of the same product ordered;
      • Invalid address given in order details; or
      • Any malpractice used to place the order.
    16. There may be certain orders that ZoodMall is unable to process or pass on buyer's order to the seller and must cancel. Some situations that may result in ZoodMall's inability to process or pass on buyer's order to the seller include, without limitation, non- availability of the Website service, force majeure, credit limitations or suspected fraud.
    17. In case buyer purchases multiple Products in one transaction, the Seller(s) may deliver all such Products together. However, this may not always be possible. If buyer purchases multiple Products in a single transaction, then all the Products would be dispatched to a single delivery address provided by buyer at the time of purchase. If buyer wishes to get delivery of the products to different addresses, then buyer should purchase the Products under separate transactions and provide separate delivery addresses for each transaction, as may be required. Buyer agrees that the delivery of the Products can be made to the person who is present at the shipping address provided by you.
    18. In certain cases, where buyer requires certain services in relation to a Product, such as warranty, after-sales or installation services, buyer shall directly contact seller or the manufacturer. However, in the event, buyer contacts ZoodMall for the same, ZoodMall may inform the seller to provide or facilitate the provision of such services to the buyer. ZoodMall is not and shall not be obliged to provide any such additional services. ZoodMall's role in relation to facilitating such services shall be limited to facilitating communication between buyer and the seller for the purpose of provision of such additional services
  7. Content

    1. Except as expressly indicated to the contrary in any applicable Additional Service Terms, ZoodMall hereby grants you a non-exclusive, revocable and non-transferable right to view, download and print product catalogues available on the Website, subject to the following conditions:
      • You may access and use the product catalogues solely for personal, informational, and internal purposes, in accordance with these Terms of Use;
      • You may not modify or alter product catalogues available on the Website;
      • You may not distribute or sell, rent, lease, license or otherwise make the product catalogues available on the Website available to others; and
      • You may not remove any text, copyright or other proprietary notices contained in the product catalogues available on the Website.
    2. The rights granted to you in the product catalogues or any other materials as specified above are not applicable to the design, layout or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and may not be copied or imitated in whole or in part.
    3. Any software that is available on the Website is the property of ZoodMall or its vendors. You may not use, download or install any software available at the Website, unless otherwise expressly permitted by the Agreement or by the express written permission of ZoodMall.
  8. Intellectual Property Rights

    1. The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the 'Content') on the Website is owned and controlled by ZoodMall or its licensors and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights. Through your use of the Website, by no means are any rights impliedly or expressly granted to you in respect of such Content. ZoodMall reserves the right to change or modify the Content from time to time at its sole discretion.
    2. The trademarks, logos and service marks displayed on the Website ('Marks') are the property of ZoodMall or their vendors/seller or respective third parties. You are not permitted to use the Marks without the prior consent of ZoodMall, the vendor/seller or the third party that may own the Marks.
    3. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, ZoodMall owns all intellectual property rights to and into the trademark 'ZoodMall', and the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
    4. Except as expressly provided herein, you acknowledge and agree that you shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from ZoodMall or thirty party owner of such Content.
  9. Third Party Content

    1. General third party information such as, product catalogues, product description and specifications, lists of dealers, reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products, links to third party websites and other data from external sources is made available on the Website ('Third Party Content'). The provision of Third Party Content is for general informational purposes only. You acknowledge that the Third Party Content provided to you is obtained from sources believed to be reliable or provided by the sellers in the process of advertising, exhibiting and offering to sell the Products on the Website. All Third Party Content is provided on an 'As Is' basis. ZoodMall may not own / have the rights and title to any such Third Party Content, or provide any guarantee with respect to the accuracy, title, merchantability, non-infringement or fitness for a particular purpose of any Third Party Content. ZoodMall shall not be held liable for any loss suffered by you based on your reliance on or use of such Third Party Content.
    2. In the event any Third Party Content contains links to third party websites, and you visit any such external link, you agree to do so at your own risk, responsibility and liability. ZoodMall makes no warranty or representation regarding, and does not endorse, any website linked to the Website / Services or the information appearing thereon or any of the products or services described thereon.
  10. Disclaimers

    1. The website, services, content, user content and any third party content are provided by zoodmall on an 'As is' basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, zoodmall makes no warranty that (I) the website or the services will meet your requirements or your use of the website or the services will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the website or services will be effective, accurate or reliable; (iii) the quality of the website or services will meet your expectations; or that (iv) any errors or defects in the website orservices will be corrected. No advice or information, whether oral or written, obtained by you from zoodmall or throughthe website / contentor from use of the services shall create any warranty not expressly stated in these terms of use.
    2. To the maximum extent permitted by applicable law, zoodmall will have no liability related to user contentand / or third party contentarising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Zoodmall also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content and / or third party content.
    3. You expressly understand and agree that, to the maximum extent permitted by applicable law zoodmall will not be liable for any loss that you may incur as a consequence of unauthorized use of your account or account information in connection with the website or any services, either with or without your knowledge. Zoodmall has endeavored to ensure that all the information on the website is correct, but zoodmall neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. Zoodmall shall not be responsible for the delay or inability to use the website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, zoodmall shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond zoodmall 's control.

      The user understands and agrees that any material or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. Zoodmall is not responsible for any typographical error leading to an invalid coupon. Zoodmall accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.

    4. In the event you have purchased / downloaded the Website from any online application stores, whether provided by Apple, Inc., Google, Inc. or Blackberry Limited (or their respective affiliates) (collectively referred to as 'Store Providers'), and there occurs any failure of the Website and / or Services, you may follow the process recommended by the Store Provider under the terms of the contract applicable between you and such Store Provider. The Store Providers shall not be liable for any (i) warranty obligations of ZoodMall and related claims, losses, liabilities, damages, costs or expenses; (ii) product liability / consumer protection claims, and claims related to the Website's non-conformity with any applicable laws; and (iii) any third party claims of infringement of intellectual property rights by the Website / ZoodMall.
  11. Indemnification limitation of liability

    1. You agree to indemnify, defend and hold harmless ZoodMall, its subsidiaries, affiliates, vendors, agents and their respective directors, officers, employees, contractors and agents (herein after individually and collectively referred to as 'indemnified parties') from and against any and all losses, liabilities, claims, suits, proceedings, penalties, interests, damages, demands, costs and expenses (including legal and other statutory fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the indemnified parties that arise out of, result from, or in connection with (i) your breach of the Agreement(s); or (ii) any claims made by any third party due to, or arising out of, or in connection with, your use of the Website; or (iii) any claim that any Third Party Content / content, information or materials provided by you caused damage to a third party; or (iv) your violation of any rights of another, including any intellectual property rights.
    2. ZoodMall may notify you of any claims which you shall be liable to indemnify ZoodMall against. You will then be required to consult with ZoodMall regarding the course of action to be undertaken in defending such a claim. Further, you shall not compromise or settle any claim or admit any liability or wrongdoing on the part of ZoodMall without the express prior written consent of ZoodMall which can be withheld or denied or conditioned by ZoodMall in its sole discretion.
    3. Notwithstanding anything to contrary in the Agreement(s), ZoodMall's entire and aggregate liability to you under and in relation to these Terms of Use or otherwise shall not exceed the greater of Swiss Francs One Hundred.
    4. Notwithstanding anything to contrary in the Agreement(s), in no event shall ZoodMall, its subsidiaries or affiliates and their respective officers, directors, employees, partners or suppliers be liable to you for any special, incidental, indirect, consequential, exemplary or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not ZoodMall has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of or access to the Website, Services or Content.
  12. Terms

    1. The Agreement will continue to apply until terminated by either you or ZoodMall as set forth below. If you want to terminate your agreement with ZoodMall, you may do so by

      • not accessing the Website; or
      • closing your Account for all of the Services that you use, where ZoodMall has made this option available to you.
    2. You agree that ZoodMall may, in its sole discretion and without prior notice, terminate your access to the Website and block your future access to the Website if ZoodMall determines that you have violated the terms of these Terms of Use or any other Agreement(s). You also agree that any violation by you of the Agreement(s) will cause irreparable harm to ZoodMall, for which monetary damages may be inadequate, and you consent to ZoodMall obtaining any injunctive or equitable relief that ZoodMall deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies ZoodMall may have at law or in equity.
    3. In addition to Clause 12.2 above, ZoodMall may, at any time, with or without notice, terminate these Terms of Use (or portion thereof, such as any individual Additional Terms) with you if:

      • The provision of the Services to you by ZoodMall is, in ZoodMall's opinion, no longer commercially viable;
      • ZoodMall has elected to discontinue, with or without reason, access to the Website, the Services (or any part thereof); or
      • In the event ZoodMall faces any unexpected technical issues or problems that prevent the Website and / or Services from working.
    4. ZoodMall may also terminate or suspend all or a portion of your Account or access to the Services with or without reason. Except as may be set forth in any Additional Terms applicable to a particular Service, termination of your Account may include: (i) removal of access to all offerings within the Website or with respect to the Services; (ii) disabling access to the Account Information, including your personal information, log-in ID and password, and all related information, files and materials associated with or inside your Account (or any part thereof), and any User Content uploaded by you; and (iii) prohibiting further use of the Services.
    5. you agree that all terminations shall be made in ZoodMall's sole discretion and that ZoodMall shall not be liable to you or any third party for any termination of your Account (and accompanying deletion of your Account Information), or your access to the Website and Services.
    6. Notwithstanding the foregoing, these such terms of this Agreement as are meant to survive termination / expiry of this Agreement, will survive indefinitely unless and until ZoodMall chooses to terminate them. ZoodMall may inform the sellers who have accepted your purchase orders on the Website, that this Agreement is terminated, and upon such information sellers may cancel the purchase order. ZoodMall may also cancel all your non-fulfilled orders on the Website without any obligation or liability towards you.
  13. Governing Law & Jurisdiction

    1. These Terms of Use and all transactions entered into on or through the Website and the relationship between you and ZoodMall shall be governed in accordance with the laws of Switzerland without reference to conflict of laws principles.
    2. you agree that all claims, differences and disputes arising under or in connection with or in relation hereto the Website, these Terms of Use, the Agreement(s) or any transactions entered into on or through the Website or the relationship between you and ZoodMall shall be exclusively referred to arbitration by sole arbitrator appointed by the Swiss Chambers' Arbitration Institute. The seat of the arbitration shall be Geneva, Switzerland. The arbitration shall be held in accordance with the Swiss Rules of International Arbitration, 2012 of the Swiss Chambers' Arbitration Institute. The decision of the arbitrator shall be final and binding on the Parties.
  14. Communications

    When you use the Website or send emails or other data, information or communication to ZoodMall, you agree and understand that you are communicating with ZoodMall through electronic records and you consent to receive communications via electronic records from ZoodMall periodically and as and when required. ZoodMall will communicate with you by email or by notices on Website or electronic records on the Website or on your mobile number which will be deemed adequate service of notice/electronic record to the maximum extent permitted under any applicable law.

  15. Miscellaneous

    1. Notice: All notices with respect to these Terms of Use from ZoodMall will be served to you by email or by general notification on the Website. Any notice provided to ZoodMall pursuant to these Terms of Use should be sent to us via email.
    2. Assignment: you cannot assign or otherwise transfer the Agreements, or any rights granted hereunder or any obligations, to any third party and any such assignment or transfer or purported assignment or transfer shall be void ab initio. ZoodMall's rights and/or obligations under the Agreement are freely assignable or otherwise transferable by ZoodMall to any third parties without the requirement of seeking your prior consent. ZoodMall may inform you of such assignment or transfer in accordance with the notice requirements under the Agreement. ZoodMall shall have right to transfer your Account and Account Information to a third party who purchases ZoodMall's business as conducted under the Website.
      • Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Agreement, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Agreement shall continue in full force and effect. ZoodMall may amend in a reasonable manner such provision to make it enforceable and such amendment will be given effect in accordance with the amendment terms of these Terms of Use.
      • Waiver: Any failure or delay by a party to enforce or exercise any provision of the Agreement, or any related right, shall not constitute a waiver by such party of that provision or right. The exercise of one or more of a party's rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to such party under these Terms of Use or in law or at equity. Any waiver by a party shall only be made in writing and executed by a duly authorized officer of such party.
      • Principal to Principal Relationship: you and ZoodMall are independent contractors, and nothing in these Terms of Use will be construed to create a partnership, joint venture, association of persons, agency (disclosed or undisclosed), franchise, sales representative, or employment relationship between you and ZoodMall. As an abundant caution, it is clarified that ZoodMall shall not have any right to conclude any contract for sale or purchase of Products for and / or on your behalf and both you and ZoodMall have entered this agreement on principal to principal basis.
      • Force Majeure: If performance of any service or obligation under these Terms of Use or other Agreement by ZoodMall is, or other third parties in fulfilment of any purchase or sale transaction (for eg: logistics service provider, fulfilment center, payment gateways etc.) are, prevented, restricted, delayed or interfered with by reason of labor disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of ZoodMall or its third parties performing such services as sub-contractor to ZoodMall and could not have been prevented by reasonable precautions (each, a 'Force Majeure Event'), then ZoodMall shall be excused from such performance to the extent of and during the period of such Force Majeure Event. ZoodMall shall exercise all reasonable commercial efforts to continue to perform its obligations hereunder.

Best Price Guaranteed T&C

ZoodMall Terms and Conditions for Best Price Guarantee

The ZoodMall Best Price Guarantee Program (the "BPG") only applies to products with the "Best Price Guaranteed" label and is subject to the following terms and conditions (the "BPG Terms"). The BPG Terms apply in addition to the general terms and conditions applicable on ZoodMall.

  1. The BPG claim form must be submitted via claim button on the product page within 15 days from the date of order completion.
  2. The BPG claim form must be submitted with screenshots of the items being compared with visible prices, date and timestamp during encounter, and its corresponding URLs.
  3. A claim will only be deemed valid if an order has been successfully completed on ZoodMall. A valid order number is required from the buyer in order to verify that the purchase was made.
  4. Each user is only entitled to three (3) successful claims per week, and with an aggregate maximum of $100 compensation (in local currency to be calculated on the exchange rate as of the date of purchase or date of submission of claim or date of acceptance of claim in the discretion of ZoodMall). Any additional claims within the same week will be rejected.
  5. Price difference will be calculated based on the net sale price of products available on online e-commerce competitors website active in the country, excluding special promotions such as vouchers/coupons, cashbacks or credit card promos, shipping fee, etc., offered from them but including taxes and duties. Any change(s) on the product price between the period of submission and decision will not affect the initial price report and compensation.

    Subject to point 4 above, the total compensation for a successful claim will be 200% of the price difference in the form of coupons with 3 months of validity on ZoodMall. Compensation multiplier might differ without prior notice during special promotions.
  6. Products being reported for price comparison must be of the same:
    • Type
    • Description/specification
    • Brand
    • Color
    • Condition
    • Model year
    • Freebies
    • Size
    • Warranty terms
    • Origin (local or international) as that of the competitor's deal. This includes product bundles, where all the items in the bundle being compared must be an exact match.
  7. The product reported on the competitor's website must still be in stock (i.e. not sold out) and remain available for purchase online at the lower price at the time we conduct our validation.
  8. All price references are in local currency only.
  9. Approved claims will be notified via Push Notification or Email within a week after the completion of order.
  10. Any dispute in relation to this activity shall be resolved and decided by ZoodMall. All decision shall be deemed final.
  11. ZoodMall reserves the right to reject any submission made by a user whose account has an irregular status.
  12. ZoodMall reserves the right to amend BPG Terms without prior notice. In the event of any conflict between the BPG Terms and other applicable terms of ZoodMall, ZoodMall shall have the discretion to decide on such conflict.
  13. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Acceptance.
  14. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. If, within a reasonable time after you placed your order, we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.
  15. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing.

Return & Refund Policy

Return Policy

ZoodMall endeavours to provide the best possible shopping experience for the customers.

If the items you received are defective, damaged, or not as described, you can return them within 14 days from the delivery date. However, if you have simply changed your mind and wish to return; please do so within 8 hours of placing the order. For Local orders, from Lebanese sellers, you can only request for a return within 3 days of receiving the order.

  • In case of damaged item(s), you must contact our support team within 48 hours of receiving the delivery. However, for Local orders, from Lebanese sellers, you must contact our support team within 24 hours only.
  • The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
  • The product must not have been used or installed or had any data inputted
  • All items in the bundle must be returned in order for the return to be processed
  • You need to ensure that some product (Like Milk Formula) is not opened, as otherwise it will not be accepted for return.

Please note that for hygienic (under garment etc.) and logistical reasons, some items are not returnable.

If your return meets all the requirements above and you wish to proceed with the return, you can click on ‘Contact Support’ next to the item from your Order page, initiate a return.

Or you can directly contact us by phone in the event that your return is confirmed valid through evaluation (within 5 business days of receiving items in ZoodMall warehouse), we will notify you and, reimburse you with a refund within 14 days. If your return is not valid, the item will be sent back to you.

Return/Refund or cancellations are not allowed of any perishable goods. To ensure that you are satisfied with the product you received, please inspect the contents as soon as your order arrives.

Refund Policy

Refund can be processed in case of return or cancellation. You can submit refund requests up to 14 days after your order has been delivered. You can click on ‘Contact Support’ next to the item from your Order page.

For returned items, the refund will be processed once the returned product has been received by ZoodMall warehouse and evaluated as valid.

If any credits, discount codes or promotional codes were applied, the same shall not be credited back to you unless the cancellation was initiated by ZoodMall or the Seller.

You only will be refunded by your paid price.

  • If ZoodMall provides replacement goods or give the buyer a refund, the non-conforming goods or parts thereof shall become ZoodMall property.
  • The shipping fee of returns will be refunded in case of:
  • The order is cancelled by Seller’s fault.
  • Return because of damage/defect items.
  • Return because of missing items/parts.
  • Return because incorrect/wrong item received.

Refund of Payment

The refund will be made to the payment channel (credit card/debit card/net banking or payment gateway) through which payment for the product was made if possible. ZoodMall shall have the sole discretion to determine the mode of reimbursement.

ZoodMall does not guarantee the time that the refunds reach your account. Please contact your banks and/or payment provider if you don’t get the payment within 14 days.

ZoodMall reserve the right to modify the mechanism of processing refunds at any time without notice.

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