The contents of this Website are subject to the matters set out below:
Swiss law and exclusive jurisdiction of Swiss Chambers' Arbitration Institute (seat of the arbitration shall be Geneva, Switzerland the arbitration shall be held in accordance with the Swiss Rules of International Arbitration, 2012 of the Swiss Chambers' Arbitration Institute and, by a sole arbitrator appointed by Swiss Chambers' Arbitration Institute) apply with respect to contents of this Website. If you do not agree with the governing law or these terms, please do not use this Website.
We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the Website, buildings, computer rooms, office desk, technology areas, equipment and other facilities where unauthorised access by people could compromise our security.
All proprietary or confidential information, including personal data, is contained or stored on computer and any that is contained and stored on manual files is locked up and secure.
We control access to information and personal data, including existing procedures for authorising and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption.
We maintain a business continuity plan as a contingency plan which identifies our business functions and assets (including personal data) which would need to be maintained in the event of disaster and set out the procedures for protecting and restoring them if necessary.
In respect of detection and investigation of breaches where they occur, we have in place relevant controls which should alert us to a breach in security. We endeavour to investigate every breach of security.
The Company cannot guarantee the security of any personal information or data disclosed to it or collected by it.
We are strongly committed to the protection of your privacy online and accordingly, we take protective measures to protect the personal information provided to us by you. We also take further measures to comply with the relevant statement regarding what we can do with personal information we obtain from you.
We comply with and shall continue complying with all our obligations under applicable laws. You consent to our processing of your information.
This privacy policy is not intended to, and does not, create any contractual or other legal rights or obligations on either your or our part.
In order to assist us you may provide us with information from time to time which we may require or use for the purposes of providing you with any required services, information or requested activity including contacting you and providing notification to you in relation to such services or related activity.
We may provide the data collected from you to members of our group companies and our partners. You may inform us at any time not to pass on or share your personal information with any third parties.
The registration information you provide may be required to use the service or Website. We will store this information and data and use it to contact you, provide you with further details of the services and otherwise for the normal use, provision of services and improvement of the Website, unless you ask us not to do so.
The information may be disclosed to third parties to enable you to gain access to any restricted part of the Website, enable you to receive information which you have requested to be sent to you by post or for you to receive specified services.
We may use cookies to store and track information about you. This will assist us in measuring the effectiveness of banner advertising and provide more accurate analysis of Website activity. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer.
We are taking and will endeavour to continue taking all reasonable steps in order to protect your personal information and data. However, we cannot guarantee the security of any personal information or data you disclose online, having regard to the nature of the internet. We may use encryption technology from time to time to assist in protecting any information or data which you submit. In any event, you accept the inherent security implications of disclosing information over the internet and agree not to hold us responsible for any breach of security unless we have been negligent or wilfully in default of our obligations under the relevant legislation.
At any time, if you are concerned that the information we hold about you is incorrect, please do not hesitate to contact us to correct such information.We reserve the right to change this Privacy Policy and Data Protection Statement at any time by posting revisions on our Website.
These standard terms of sale ('Terms of sale') is an electronic record in the form of an electronic contract. These terms of sale does not require any physical, electronic or digital signature.
These terms of sale is a legally binding document between buyer and seller where the seller has made the offer to sell the products by listing the same on the website and buyer has accepted such offer of the seller by agreeing to buy the product so offered on the website. These terms of sale will be effective and binding on the seller upon seller's advertising, exhibiting and creating a listing of the product on the website, and shall be effective and binding on the buyer upon buyer agreeing to purchase the products so listed by the seller.
In these Terms of Sale, a User (whether guest user or registered user) who purchase various Products (as defined below) from the Seller on the website of ZoodMall located at the URL www.ZoodMall.com and mobile application under the name and style 'ZoodMall' (collectively, the Website) is referred to as 'Buyer' and the Seller is referred to as an individual or any legal entity who list, advertise, exhibit, offers to sell, make available, market, sale and deliver any Products through the Website to the Buyer (referred to as 'Seller'). These Terms of Sale describe, inter alia, the terms of offer for sale/sale, acceptance of offer for sale by Buyer and the purchase of goods and services ('Products') through the Website from the Seller. These Terms of Sale also contains certain statements and disclaimers made by ZoodMall ('ZoodMall') which shall be binding on Buyer and Seller, as the case may be. Sometimes both Buyer and Seller are collectively referred to as 'you' with its grammatical variations and cognate expressions.
Please read these terms of sale carefully before listing any product or before purchasing any products. These terms of sale are in addition to various agreements, terms, privacy policy, terms of use and all other policies of the website. Seller may include additional or conflicting terms and conditions of sale in the product listing or product description as made available on the website ('additional terms of sale'). If there is any conflict between these terms of sale and the additional terms of sale, the additional terms of sale shall take precedence to the extent of such conflict and in relation to that sale. If a seller does not agree with these terms of sale, please do not list of make any offer for sale of any products on the website and if a buyer does not agree to these terms of sale and additional terms of sale, please do not buy or attempt to buy any product listed on the website.
These Terms of Sale are subject to revision at any time and hence both Buyers and Sellers are requested to carefully read these Terms of Sale from time to time before listing any Product or before making any purchase of the Products. The revised Terms of Sale shall be made available on the Website.
You are requested to regularly visit the Website to view the most current Terms of Sale. It shall be your responsibility to check these Terms of Sale periodically for changes and Buyer should also check Additional Terms of Sale of the Seller on the Product listing. You may be asked to provide your specific consent to any updates in a specified manner before any further use of the Website and related services. If no separate consent is sought, your continued use of the Website following such changes and modifications to the Website or these Terms of Sale will constitute your acceptance of such changes or modifications.
These website terms of use ('Terms of use') is an electronic record in the form of an electronic contract. These terms of use does not require any physical, electronic or digital signature.
These terms of use is a legally binding document between user and zoodmall (both terms defined below). These terms of use will be effective upon your acceptance of the same (directly or indirectly in electronic form or by means of an electronic record) and will govern the relationship between user and zoodmall for the use of the website (defined below).
These Terms of Use of the website located at the URL www.ZoodMall.com and mobile application under the name and style 'ZoodMall' (together the Website) is between 'ZoodMall' or 'We' or 'Us' or 'Our') and the guest users or registered users of the Website (hereinafter referred to as 'you' or 'your' or 'yourself' or 'User') describe the terms on which ZoodMall offers you access to the Website and such other services as are incidental and ancillary thereto ('Services').
Please read these terms of use carefully before using or registering on the website or accessing any material, information or services through the website. If you do not agree with these terms of use, please do not use the website.
If you are accessing the ZoodMall mobile application or accessing the Services through the ZoodMall mobile application, then while these Terms of Use will apply to such use, there may be additional terms (such as the terms imposed by mobile application stores like Apple's iTunes, Android's play store, Microsoft's store from time to time) which will govern the use of the mobile application. These additional terms to the extent applicable are hereby deemed to be incorporated in these Terms of Use by way of reference.
Registered users: ZoodMall makes certain sections of the Services available to you through the Website only if you have provided ZoodMall certain required User information and created an account and a ZoodMall ID through certain log-in ID and password ('Account'). You can create your Account on the Website through logging in by your third party website user ID and password including that of www.facebook.com, websites owned by Yahoo Inc. or its subsidiaries, Google Inc. or its subsidiaries, twitter or any other social media website or any other Internet service as permitted on the Website (ZoodMall ID and/or other third party login identification as provided above are individually and collectively referred to the 'Account Information').
In the event you register as a User by creating an Account in order to avail of the Services provided by the Website, you will be responsible for maintaining the confidentiality and security of the Account Information, and are fully responsible for all activities that occur under your Account. You agree to (a) immediately notify ZoodMall of any unauthorized use of your Account Information or any other breach of security, and (b) ensure that you exit from your Account at the end of each session.
ZoodMall cannot and will not be liable for any loss or damage arising from your failure to comply with this section. You may be held liable for losses incurred by ZoodMall or any other user of or visitor to the Website due to authorized or unauthorized use of your Account as a result of your failure in keeping your Account Information secure and confidential.
You shall ensure that the Account Information provided by you in the Website's registration form is complete, accurate and up-to-date. Use of another user's Account Information for availing the Services is expressly prohibited.
If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or ZoodMall has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ZoodMall has the right to suspend or terminate your Account and refuse any and all current or future use of the Website / Services (or any portion thereof).
You expressly understand and agree that, to the maximum extent permitted by applicable law zoodmall will not be liable for any loss that you may incur as a consequence of unauthorized use of your account or account information in connection with the website or any services, either with or without your knowledge. Zoodmall has endeavored to ensure that all the information on the website is correct, but zoodmall neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. Zoodmall shall not be responsible for the delay or inability to use the website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, zoodmall shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond zoodmall 's control.
The user understands and agrees that any material or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. Zoodmall is not responsible for any typographical error leading to an invalid coupon. Zoodmall accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.
The Agreement will continue to apply until terminated by either you or ZoodMall as set forth below. If you want to terminate your agreement with ZoodMall, you may do so by
In addition to Clause 12.2 above, ZoodMall may, at any time, with or without notice, terminate these Terms of Use (or portion thereof, such as any individual Additional Terms) with you if:
When you use the Website or send emails or other data, information or communication to ZoodMall, you agree and understand that you are communicating with ZoodMall through electronic records and you consent to receive communications via electronic records from ZoodMall periodically and as and when required. ZoodMall will communicate with you by email or by notices on Website or electronic records on the Website or on your mobile number which will be deemed adequate service of notice/electronic record to the maximum extent permitted under any applicable law.
The ZoodMall Best Price Guarantee Program (the "BPG") only applies to products with the "Best Price Guaranteed" label and is subject to the following terms and conditions (the "BPG Terms"). The BPG Terms apply in addition to the general terms and conditions applicable on ZoodMall.
ZoodMall endeavours to provide the best possible shopping experience for the customers.
If the items you received are not as described, defective or damaged, you can return them within 14 days from the delivery date. However, change of mind returns are applicable only during the first 8 hours from the time the order was place
Please note that for hygienic (under garment etc.) and logistical reasons, some items are not returnable.
If your return meets all the requirements above and you wish to proceed with the return, you can click on ‘Contact Support’ next to the item from your Order page, initiate a return.
Or you can directly contact us by phone in the event that your return is confirmed valid through evaluation (within 5 business days of receiving items in ZoodMall warehouse), we will notify you and, reimburse you with a refund within 14 days. If your return is not valid, the item will be sent back to you.
Return/Refund or cancellations are not allowed of any perishable goods. To ensure that you are satisfied with the product you received, please inspect the contents as soon as your order arrives.
Refund can be processed in case of return or cancellation. You can submit refund requests up to 14 days after your order has been delivered. You can click on ‘Contact Support’ next to the item from your Order page.
For returned items, the refund will be processed once the returned product has been received by ZoodMall warehouse and evaluated as valid.
If any credits, discount codes or promotional codes were applied, the same shall not be credited back to you unless the cancellation was initiated by ZoodMall or the Seller.
You only will be refunded by your paid price.
The refund will be made to the payment channel (credit card/debit card/net banking or payment gateway) through which payment for the product was made if possible. ZoodMall shall have the sole discretion to determine the mode of reimbursement.
ZoodMall does not guarantee the time that the refunds reach your account. Please contact your banks and/or payment provider if you don’t get the payment within 14 days.
ZoodMall reserve the right to modify the mechanism of processing refunds at any time without notice.